Financial counselling involves various forms of assistance with the key elements revolving around advocacy and negotiation. The Centre’s Financial Counsellors can:

• Help prepare a household budget
• Work with individuals and families risking disconnection of essential services such as electricity, gas and water.
• Advocate and negotiate with telephone/internet service providers, financial institutions, debt collectors and other creditors
• Advocate for/ provide information on consumer rights including information about consumer credit and independent dispute resolutions schemes
• Provide information about bankruptcy and early release of superannuation
• Assist and ensure access to concessions and entitlements
• Make appropriate referrals to legal services, emergency relief services and other local services
• Assistance with WA No Interest Loan Scheme applications

All our Financial Counsellors are members of the Financial Counsellors’ Association of Western Australia.

Useful Links

• Money Smart

https://www.moneysmart.gov.au/

• Financial Counsellors Association of WA

http://www.financialcounsellors.org/public/locations/

• Consumer Credit Legal Service (WA) Inc.

http://cclswa.org.au/

• WA No Interest Loan Scheme

http://www.wanils.asn.au/

• Department of Commerce

http://www.commerce.wa.gov.au/consumerprotection/

• Financial Ombudsman Service

http://www.fos.org.au/

• Credit and Investmant Ombudsman

http://www.cio.org.au/